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udropship:umarketplace:rma [2014/03/04 23:40] renata [Customer Area] |
udropship:umarketplace:rma [2014/05/02 22:06] (current) renata [Global Configuration] |
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+ | ====== uReturns (RMA) Add-on====== | ||
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+ | ===== Customer Area ===== | ||
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+ | Customer have an option to create RMA records. Bellow screenshot shows the link " | ||
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+ | On " | ||
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+ | Once created, the RMA requests splits between vendors and creates separate record for each vendor, who's products contained in the request.\\ | ||
+ | Then an " | ||
+ | For each RMA record it shows vendor address to return to. On that page customer can print shipping labels, which Admin creates, once its approves an RMA and tracks its returns. The comments, Admin adds to the RMA in process will also be listed.\\ | ||
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+ | ===== Admin Area ===== | ||
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+ | Admin have an option to create RMA records with the " | ||
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+ | Once created, Admin can add comments to RMA record, change status (Approve or Decline). Then generate return label and issue email notification to customer with label attached. " | ||
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+ | ==== Global Configuration ==== | ||
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+ | The add-on adds " | ||
+ | * **Vendor Comments Receiver (store owner)** - Store Email Address identity at which notification will be sent | ||
+ | * **Vendor Comments Email Subject, Vendor Comments Template** - once vendor add comments to RMA record, notification will be sent to admin based on this subject/ | ||
+ | * **New RMA Vendor Notification Email Template** - transactional email that will be used to send new RMA notifications to vendor | ||
+ | * **RMA Comment Vendor Notification Email Template** - once admin adds comments to RMA record and selects to notify vendor, this template will be used to create email content | ||
+ | * **Hide order information from customer on existing RMA page** - to hide the order information on RMA view page in customer area, set this option to Yes | ||
+ | * **Hide order information from customer on " | ||
+ | * **Statuses** - statuses that available in RMA can be managed here. For each status **'' | ||
+ | * **Item Conditions** - manage item conditions list that customer can select from during the RMA process creation | ||
+ | * **Reasons to return** - manage reasons to return list that customer can select from during the RMA process creation | ||
+ | In // | ||
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+ | Customer specific notification templates configuration is in \\ | ||
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+ | There are specific section for each carrier that supports labels printing (FedEx, UPS, USPS/ | ||
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+ | In addition, there are sections specific for each label printing carrier in Vendor edit > Preferences: | ||
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+ | ===== Vendor Area ===== | ||
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+ | The " | ||
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