Customer have 3 options for asking the vendor a question:
public/private. Public questions will be visible on product page questions grid.
Admin have 2 menu items
sales > dropship > vendor questions > Pending Questions/Answers
sales > dropship > vendor questions > All Questions/Answers
First one shows all questions, either with pending question status or pending answer status. By default all questions/answers moderated by Admin. Vendor will see question and receive notification about it once Admin approves it, i.e. change question status to approved. The same is for an answer, customer will see it and receive notification once Admin changes answer status to approved.
In these grids
Actions block Admin can perform following massactions: Update Question Status, Update Answer Status, Send Customer Notification, Send Vendor Notification.
Also from that grid Admin can quickly access customer/vendor account and visit question context page (product or specific shipment). Admin have an ability to reply or moderate customer question and vendor answer. Questions also could be accessed from vendor edit page or customer edit page via specific tabs.
Yesif tabbed layout is used or
Yeswill release email addresses to vendor and customer respectively.
Yesto receive instant notifications.
Frompart of vendor notification emails
Frompart of customer notification emails
The Vendor Questions add-on adds “Customer Questions” link in vendor portal menu, which leads to the grid of vendor questions from customer. Vendor can filter questions, quick access context pages (shipment or product) and view details of specific question. In question view/edit page vendor can answer new question or modify existing one. In case answer status is Approved, vendor can also trigger email notification to customer using
Save and Email button.
Question form in product view page could be configured to have CAPTCHA. First enable Magento native CAPTCHA in
Configuration > Customer Configuration > CAPTCHA > Enable CAPTCHA on Frontend
and then select
Ask Vendor A Question option in
Configuration > Customer Configuration > CAPTCHA > Forms